♡ all orders are processed & shipped within 1-14 days. an order confirmation with tracking info will sent straight to your email once your order's been filled. if you didn’t receive a notification, then your order hasn’t been filled yet :)
♡ all order/product cancellations require a 5% restocking fee - deducted from refund. this covers the time processing the order + the nonrefundable transaction fees.
♡ we don’t make accommodations for time sensitive orders/gifts anymore. please plan ahead & communicate via chat feature on our website for any inquiries. we offer expedited shipping for extra costs, just reach out!
♡ items marked as "delivered" are considered delivered for the purposes of refunds or cancellations.
♡ buyers are responsible for providing an up-to-date shipping address. please double check your info before checking out & contact us immediately if something needs changing/updating. if an order mis-delivers or is returned due to an inaccurate shipping address, a full refund/replacement is not guaranteed.
♡ please do not contact us on any social media platforms regarding order inquiries. contacting via chat feature on our website is the quickest most efficient way to resolve any issues, & we're happy to help.
♡ while we're always working on improving my operations, please remember, we're a tiny company with one founder, one part time packer, & two furry assistants (boba & romeo). we put our heart & soul into what we do, all we ask is that our customers remember humans are behind all the pretty stationery. we appreciate your grace, patience & understanding if you’ve placed an order with us! thank you <3
we ship worldwide!
vat & taxes included for (most countries in) EU & mexico, no surprise fees at delivery! please contact us if you need expedited shipping for an additional cost. checkout will list taxes if your country is included.
every other country: customers are responsible for any vat, customs & import taxes that may apply upon receiving package.
*NOTE: packages to uae, bahrain, south america, philippines, slovakia, qatar, south africa don’t have door-to-door tracking via usps! packages can sometimes take up to 1-3 months to arrive. it all depends on the local courier usps transfers your package to. while the tracking is unreliable, i’ve never had a package go missing yet! if you have any questions, let us know :)
please consider: holidays, weather, customs, etc may delay some packages.
♡ domestic US: 1-3 weeks
♡ international: 3-10 weeks
if you have a problem with your order, please don't hesitate to reach out! we can come up with a solution together <3
| RETURNS & EXCHANGES & CANCELLATIONS |
♡ exchanges are welcome excluding sale items. please thoroughly read product descriptions before buying!
