shipping & return policy
| SHIPPING & PROCESSING |
♡ all orders are processed and shipped within 1-14 business days. package drop off days are usually on fridays! you‘ll receive an order confirmation & notification with tracking info to your email once your order's been shipped. if you didn’t receive a notification, then your order hasn’t been filled yet!
♡ i don’t make accommodations for time sensitive orders/gifts anymore! please plan ahead & communicate with me via chat feature on my website if you have any questions!
♡ i use USPS to ship all orders, delivery times will vary depending on weather, location, holidays, & package volume.
♡ items marked as "delivered" are considered delivered for the purposes of refunds or cancellations.
♡ buyers are responsible for providing an up-to-date shipping address. if an item is not delivered because of an inaccurate shipping address, a full refund is not guaranteed.
| INTERNATIONAL CUSTOMERS |
i ship worldwide! due to expensive shipping costs i offer two shipping methods for all international orders. the first method is tracked all the way up until it leaves the US.
option 1: half tracked - (for flat items only) tracking is available all the way up until your package leaves the US. this is the cheaper option. however, if you choose this method, i can’t be responsible for your package once it leaves the US.
option 2: fully tracked. i recommend going with this option for full security in regards to returns or replacements.
| ESTIMATED DELIVERY TIMES |
please consider: covid, holidays, weather, customs, etc may delay some packages.
♡ domestic US: 1-3 weeks
♡ international: 3-10 weeks
buyers are responsible for any vat, customs and import taxes that may apply upon receiving package. we’re not responsible for any customs delays. side note: i always mark as “gift” & write a low estimate on customs forms so you pay next to nothing in taxes!
if you have a problem with your order, please do not hesitate to reach out! we can come up with a solution together :)
| RETURNS & EXCHANGES |
♡ all sales are final. returns are currently ineligible.
♡ please inspect your package upon arrival & contact me immediately if anything is defective or missing. you have 7 days to make a claim. i’ll gladly replace or send out missing/damaged items.
♡ buyer is responsible for shipping costs for any returned product.
♡ please contact me with any questions & concerns regarding our shipping, processing, or return policies. i’m happy to help!
| CONTACT |
info@leelajournals.com
or use the contact form on the "about" page. i'll get back to you within 1-3 business days. ps. please don’t contact me via dm on instagram regarding your order! the chat option on my website is preferred, thank you!