shipping & return policy

| SHIPPING & PROCESSING |

♡ all orders are processed & shipped within 1-14 business days. package drop off days are usually on fridays/saturdays! you‘ll receive an order confirmation & notification with tracking info sent straight to your email once your order's been filled. if you didn’t receive a notification, then your order hasn’t been filled yet!

♡ i don’t make accommodations for time sensitive orders/gifts anymore! please plan ahead & communicate with me via chat feature on my website if you have any questions! 

♡ i use USPS to ship all orders, delivery times will vary depending on weather, location, holidays, & package volume.

♡ items marked as "delivered" are considered delivered for the purposes of refunds or cancellations.

♡ buyers are responsible for providing an up-to-date shipping address. please double check everything before checking out & contact me immediately if something needs changing/updating. if an order mis-delivers or is returned because of an inaccurate shipping address, a full refund is not guaranteed. 

♡ while i'm always working on improving my operations, please remember, for now, one woman runs leelajournals. i appreciate your grace, patience & understanding if you’ve placed an order with me! thank you <3

 

| INTERNATIONAL CUSTOMERS |

i ship worldwide! due to expensive shipping costs i offer two shipping methods for all international orders. 

option 1: half tracked - (for flat items only - i.e. paper products) tracking is available only until it leaves the US. after leaving the US, tracking becomes unavailable. this is the cheaper option. however, choosing this method means i can’t be responsible for a missing/lost package.

option 2: fully tracked. i recommend going with this option for full security in regards to returns or replacements.

 

| ESTIMATED DELIVERY TIMES |

please consider: covid, holidays, weather, customs, etc may delay some packages.

♡ domestic US: 1-3 weeks

♡ international: 3-10 weeks

buyers are responsible for any vat, customs & import taxes that may apply upon receiving package. we’re not responsible for any customs delays. side note: i always mark as “gift” & write a low estimate on customs forms so you pay (hopefully) next to nothing in taxes!

if you have a problem with your order, please don't hesitate to reach out! we can come up with a solution together :) 

 

 | RETURNS & EXCHANGES |

♡ all sales are final. returns are currently ineligible. exchanges are welcome excluding sale items.

♡ buyer is responsible for shipping costs for any exchanged/returned product.

♡ please inspect your package upon arrival & contact me immediately if anything is defective or missing. you have 7 days to file a claim. i’ll gladly replace or send out missing/damaged items.

♡ please contact me with any questions & concerns regarding our shipping, processing, or return policies. i’m happy to help!

 

| CONTACT |

info@leelajournals.com

or use the contact form on the "about" page. i'll get back to you within 1-3 business days. ps. please don’t contact me via dm on instagram regarding your order! for a quicker response, the chat option on my website is preferred, thank you!